Refund Policy

A pending, denied, canceled, expired, fraudulent, or amount-mismatched transaction does not activate a plan or add AI credits. If funds appear deducted despite an unsuccessful status, contact us with the order ID and payment evidence so Dexmod and Midtrans can trace the transaction.

We will investigate duplicate charges, incorrect amounts, payment credited to the wrong Dexmod account, or a successful transaction that did not deliver the purchased service. When confirmed, we may correct the account, ask Midtrans to refund the payment, or provide another remedy required by law.

AI credits are digital usage units delivered after settlement. A settled purchase is not automatically refundable after credits have been used because provider costs may already have been incurred. Unused purchased credits may be reviewed when the purchase was duplicate, technically defective, unauthorized, or otherwise eligible under applicable law.

Canceling a subscription stops future renewal where recurring billing applies; it does not automatically reverse a period already activated. Refund review may apply to duplicate billing, incorrect plan activation, or a confirmed failure to provide the purchased service.

Email uniot.outech@gmail.com with your Dexmod account email, Midtrans order ID, transaction date, amount, payment method, reason, and supporting evidence. Never send a password, OTP, full card number, PIN, or device token.

Refunds require verification of payment status, wallet usage, account ownership, and whether the selected payment channel supports a full or partial refund. Approved refunds return through the available provider process. Statutory consumer rights remain unaffected.

For QRIS transactions, Midtrans has informed Dexmod that refund processing is estimated at 15–20 business days after the transaction reaches settlement. This is a provider processing estimate, not a guarantee that every request qualifies for a refund.

Supported refund types and submission windows vary by payment channel. See Midtrans's current refund-channel documentation. Failed, delayed, overdue, or missing refunds may require further investigation with Midtrans.